Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel any item(s) ordered (excluding personalised items) within 7 working days from the day after you receive your goods. Such cancellation should be given in writing by letter or by fax or by e-mail - a phone call is not sufficient.
You have a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Any monies paid, including initial delivery costs for the order where applicable, will be refunded within 30 days of cancellation. Each item returned is refunded separately and credited to your original method of payment. This will appear on your statement as a refund/credit from "Rapidname Limited T/A PEARLY KING". If your card expires before we process your refund, please contact our sales desk on +44 (0) 845 869 8719 with your order number, postcode and new card details. For security reasons we cannot accept this information by e-mail.
If you exercise your right to cancel, you must return the relevant item(s) in saleable condition with all original packaging and tickets as soon as practicable at your own cost. Please obtain a valid Returns Authorisation Number by e-mail or by telephoning our sales desk on +44 (0) 845 869 8719 as Returns by post cannot be accepted without such a valid number. To ensure cover we do recommend that you obtain Proof of Delivery (i.e. recorded or special delivery) as we cannot issue a refund if we do not receive the item(s) that you are returning.
Returning goods bought as special offer
If you return a single item bought as part of a multi-buy discount offer (for example "buy 2 for £20.00") you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi buy value.
Refund of the delivery charge
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges (where applicable) you have paid to receive that item unless it was sent to you with other items, which you are not returning. We will also refund, on advice by you of the amount involved, the cost of the postage incurred by you when returning such goods to us.