Privacy Promise from Rapidname Ltd - Trading as Pearly King  

Protecting You 

Here at Pearly King we are 100% committed to protecting our customers. Your security is our priority. FYI - the data controller responsible for your privacy (that’s us!) is Rapidname Ltd - trading as Pearly King. 

How We Use Your Information 

Here are the ways we use your name and contact details: 

  • To deliver your order - this would be almost impossible without a shipping address, name and contact number. 
  • To keep you updated! - we want to let you know via email that your order is on its way to you. We must share this information with our courier services who need these details to delivery your order. They also keep you up to date with a delivery window and any changes or delays.
  • Fraud protection and detection - this is absolutely essential! We check all card payments to ensure that you are you, and that nobody else is using your data and receiving the goods. 

Payment Information 

How we use it: 

  • We use the payment information provided by you via the checkout terminal to take the original payment and to make a refund. 
  • This helps us guard against online fraud as we can ensure that details that are given correlate and match to the card. 

Purchase History 

How we use it: 

  • We keep hold of your previous order history to simply try and provide you with the best customer service that we can. We use it to handle returns, and to offer support for example we keep a record of the styles and sizes you have ordered - should you ever wish to order again, and you have forgotten. 

Information About How You View Our Website 

This includes information that you provide us with just by browsing our website. Our website automatically monitors your IP address and your device type e.g. did you browse using your phone, tablet or computer. 

  • We hold this information to help us optimise the website to ensure you receive the best shopping experience. 

Direct Marketing

We may occasionally update you on our latest products, news and special offers via e-mail or post.  All marketing information comes directly from us, using post, email, using various sources such as “MailChimp” and “We Transfers” we will only send this if you have given prior consent. The good news is, if you have opted in, you are already an insider, you will always be the first to hear about our promotional codes, campaigns, competitions and sales! 

The Legal Side

The processing of your personal data is necessary for Pearly King / Rapidname Ltd to fulfil the service of managing and delivery the order for you. 

Security

We are 100% committed to keeping your data safe. We have appropriate technical and organisational measures in place to keep your data secure.  This is the form of Firewall / Internet security software, sitewide https and secure Backups. We are always improving our polices to keep our systems safe, and in turn protect your privacy! 

How Long Do We Save Your Data?

We keep your data as long as you are an active customer and to meet legal or regulatory requirements.

Your Rights 

Your rights when it comes to your personal information:

  • The right to be informed on how your personal information is being used. 
  • The right to access the personal information we hold about you. 
  • The right to request the correction of inaccurate personal information we hold about you. (This can be done via logging into your own account, or you can give us a call on 01422 371311).
  • The right to request for us to responsibly remove and dispose of your personal information from our system. 
  • The right to request us to stop sending you direct marketing emails. 
  • The right to request that we transfer elements of your data to either you or another service provider. 
  • The right to complain to your data protection regulator in the UK - the information commissioner’s office or ICU. 

Changes to Terms & Conditions & How We Protect Your Privacy

We may change or add to this page to reflect any changes we make to processing your data. 

We will always make this clear in these terms and conditions on the website or by other means of contact such as email. This will give you the opportunity to review the changes and give you the option to opt in - or opt out. 

Contact

If you wish to discuss our privacy promise or have any questions or concerns, please do not hesitate to contact our Data Protection Officer via the below. 

Email: sales@pearly-king.com 

Call: 01422 371311 

Post:

Data Protection Officer 

Rapidname Ltd 

Wellington Mills

Quebec Street

Elland 

HX5 9AS 

TERMS AND CONDITIONS

PLEASE READ THROUGH THEM CAREFULLY before placing your order. By using this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you have any queries relating to them, please e-mail our customer service team at the address included in the Contact Details shown below. We may change these Terms and Conditions from time to time without notice to you. Changes will apply to any subsequent orders received.

Please also read our Security & Privacy Policy regarding personal information provided by you.

Pearly King is completely dedicated to your total satisfaction. If you have any suggestions or comments please e-mail us on sales@pearly-king.com.

Our contact details:

Pearly King is a trading name of RAPIDNAME LIMITED, a company registered in England and Wales with the Company number 2471969.

Wellington Mills Quebec Street ELLAND West Yorkshire HX5 9AS United Kingdom.

Phone : +44 (0) 845 869 8719  Fax : 01422 371623  E-mail : sales@pearly-king.com 

VAT No : 525 8569 14

Ordering

All products are subject to availability. We will inform you as soon as possible when any product cannot be supplied. If your item is not in stock, you will be advised if and when the item is likely to become available. At this stage, you will be given the option to cancel your order or an alternative product may be offered.

Please follow the ordering process carefully. Remember that you will not be able to make any changes to your order once you have checked out, so please make sure that everything is correct before clicking the confirm button.

When you have submitted your online order and provided you have given us a valid e-mail address, you will receive a confirmatory e-mail to acknowledge receipt of your order. Our acceptance of your order and the conclusion of the contract will only occur when we despatch your goods and delivery has taken place.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock. Our inability to obtain authorisation of payment. The identification of an error within the product information including price or promotion.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Delivery information and costs

Full ownership of the goods will transfer to the customer when they have been paid for in full and delivery has taken place.

For Mainland UK, our STANDARD DELIVERY service will be within 5 working days Monday to Friday. Orders received on a Friday will go out for delivery the following Monday.  An EXPRESS DELIVERY service is also available for Mainland UK where every effort will be made to deliver your goods within 1–2 working days.

Deliveries to Northern Ireland, Eire, the Highlands and Islands, AB Post Codes, Isle of Man and the Channel Islands will take longer to arrive (usually 1-3 additional working days).  The Express Delivery Service is not available to these destinations.

Please allow an extra day when UK Bank holidays are involved.

Delivery Charges

Mainland UK  Standard Delivery Service (3-5 working days): FREE.  Express Delivery Service (1–2 working days): £4.95 per delivery.

Northern Ireland, The Highlands and Islands, AB Post Codes, Isle of Man, Channel Islands, Eire  Standard Delivery Service (2-3 working days): £7.95 per delivery

Europe  Standard Delivery Service (3-5 working days): £7.95

Rest of the world Standard Delivery Service (up to 7 working days): £30.00 (taxes and import duties paid by receiver)

Our couriers typically deliver Monday to Friday 8 am to 6 pm. (Please note Saturday and Sunday are not classed as working days). A signature is usually requested on delivery.  If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to deliver one more time on the following working day. Please follow the instructions on the card left by the courier to arrange delivery.

We are unable to change a residential delivery address once the order has been despatched.

Price and payment options

All prices are inclusive of VAT (where applicable) and are correct at the time of entering the information on to the system. The total cost of the order is the price of the product ordered plus the delivery charge, where applicable. Delivery Costs are added to your order when you review your basket.

Customers outside mainland UK could also be liable for import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

For Card Payments, we accept credit/debit cards from Visa, Visa Delta, Visa Electron, Maestro and Mastercard. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods, we may use your information for the purposes of the prevention of fraud.

Right to cancel and returns

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel any item(s) ordered (excluding personalised items) within 7 working days from the day after you receive your goods. Such cancellation should be given in writing by letter or by fax or by e-mail - a phone call is not sufficient. You have a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.

Any monies paid, including initial delivery costs for the order where applicable, will be refunded within 30 days of cancellation. Each item returned is refunded separately and credited to your original method of payment. This will appear on your statement as a refund/credit from "Rapidname Limited T/A PEARLY KING". If your card expires before we process your refund, please contact our sales desk on +44 (0) 845 869 8719with your order number, postcode and new card details. For security reasons we cannot accept this information by e-mail.

If you exercise your right to cancel, you must return the relevant item(s) in saleable condition with all original packaging and tickets as soon as practicable at your own cost. Please obtain a valid Returns Authorisation Number by e-mail or by telephoning our sales desk on +44 (0) 845 869 8719 as Returns by post cannot be accepted without such a valid number. To ensure cover we do recommend that you obtain Proof of Delivery (i.e. recorded or special delivery) as we cannot issue a refund if we do not receive the item(s) that you are returning.

Returning goods bought as a special offer

If you return a single item bought as part of a multi-buy discount offer (for example "buy 2 for £20.00") you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi buy value.

Refund of the delivery charge

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges (where applicable) you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund, on advice by you of the amount involved, the cost of the postage incurred by you when returning such goods to us.

Statutory rights

Your statutory rights are not affected by our returns policy.

Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice and are inclusive of VAT (where applicable)

We continually update our online store. From time to time our local suppliers may run special local promotions (which may or may not be available on our website) or we may offer special discounts on line that are not available at our local suppliers. Some website promotions may not be available to customers in particular jurisdiction Pearly King is not responsible for any inconvenience and/or damage resulting from the use of the website, including, but not restricted to, any interruptions in the availability of the website, the presence of computer viruses or external intrusions or, more generally, any case as defined as outside our control by UK and US law.

Disputes and complaints

We aim to provide the highest level of customer satisfaction and will always strive to deal with queries and complaints promptly and effectively. If, however, you have a complaint that you feel has not been handled to your satisfaction, please write:

The Managing Director Rapidname Limited Wellington Mills Quebec Street ELLAND West Yorkshire HX5 9AS.